Crowdsourcing Your Knowledge

Joel ConfinoNews

When valuable information keeps getting stuck in people’s heads and sinking to the bottom of inboxes across your organization, how do you grab ahold of it?

Enter crowdsourcing. Crowdsourcing mobilizes a community to fill an informational gap. In terms of knowledge management, it’s the equivalent of an ‘Ask the Audience’ card, and can yield some major benefits when leveraged properly.

First, crowdsourcing gives you the numerical advantage- if you have a question, you’re more apt to receive a greater scope and diversity of responses by drawing on the collective knowledge of a community than you would if you asked one person. However, we all know that quantity doesn’t always equate to quality – and if there are no mechanisms in place to sift through an influx of responses, crowdsourcing quickly becomes counter-productive.

So what would such a mechanism look like? In Haydle, a social voting system allows team members to rate responses to questions, thus moving the best answer to the top of a search. This is what differentiates Haydle from a discussion board because it eliminates speculation in favor of a single solution. As a result, you get the right answer without all the fluff.

And so does everyone else! When a question is answered in a knowledge base, the solution becomes accessible to the entire community. This way, information that otherwise would have been lost in email is captured in a single, searchable location, and questions are answered once and for all – instead of over and over again.

So when it comes to knowledge management, don’t follow the crowd – use it.